Online ordering temporarily suspended - Online ordering is temporarily suspended as we relocate operations to new a new facility. We expect to be back online in early March. Thanks for your patience!
Free Shipping

For domestic orders over $75.00. Discount applies to other orders. For full restrictions see store policies.

Registered Users get free shipping for purchases over $50.00!

Shop by Brand

Shimano Authorized Retailer FIST Certified

Frequently Asked Questions



General Questions


Where are you located?
We are a family-owned, brick and mortar bicycle shop located in Kalamazoo, MI. Feel free to visit us!

Do you accept payment other than credit cards?
We prefer credit card payment. Sometimes we accept money orders, but please call us first.

I am interested in purchasing a new bicycle. Can you ship one to me?
Sorry. Bicycles should be assembled and adjusted by a mechanic. We only sell bicycles to customers who can pick them up at our store in Kalamazoo, MI.

I called your shop last night and left a message on the machine. Did you get my message?
No, sorry. The machine is just for informational purposes and we do not listen to the messages on it. Please call during business hours or email us.

Catalog and Product Questions


Is a particular item on the website in stock?
Our website is an up-to-the-hour reflection of the inventory at our supplier's warehouse. If you see it listed on the website, 99% of the time it is available for sale. Once you order it our supplier ships it to us, and we turn it around and ship it to you. The lag time for this is about one or two business days.

An item I saw online yesterday is no longer listed. What happened?
Our website is an up-to-the-hour reflection of the inventory at our supplier's warehouse. When an item goes out of stock it will no longer appear on our website.

I see that you offer a product close to what I am looking for. Can you modify the configuration and sell it that way? (different chainrings, etc.)
No, sorry. We can only sell items in the configurations listed on our website.

Can you tell me if the item picture/specs are exactly correct?
The pictures and specifications are automatically generated from our supplier's database. We have no control over this information. This information is usually very accurate but occasionally a description can be out of date or incorrect as items are updated all the time. You may want to check the manufacturer's own website for the most up-to-date specs and pictures.

I am interested in buying an article of clothing/shoes but am concerned about the fit. Can you help me? Can I return it if it does not fit correctly?
Sorry, we can only provide minimal advice on fit and sizing. You may of course return an item if it does not fit you, but it would be subject to our standard 15% restocking fee. The only exception to this is shoes, on which we waive the restocking fee if they have not been worn outdoors or had cleats mounted. The shoes must be exchanged (not simply returned) in order for the restocking fee to be waived. Please call us for a return authorization number for any return.

I am looking for a particular part but I don't see it on your site. Can you get it?
Our website is an up-to-the-hour reflection of the inventory at our supplier's warehouse. What we sell is limited to this list.

Ordering Questions


I am interested in placing an order over the phone. Where are the item part numbers that I need to have ready?
The item number is a two letter and four digit code, such as SM4104. It is located on the item page in parenthesis next to the item title. Please have this part number ready when calling for ordering efficiency.

Do you offer any coupon codes/discounts?
We strive to sell our products at the lowest possible prices. We rarely offer additional discounts beyond our Daily Deal. If we do offer a code in the future we will most likely email the coupon code to previous customers. However, be sure to check out our Daily Deal, where we select one item per day and offer it at our lowest possible price! http://www.aebike.com/get/deal/

Do you offer price matching?
It is a case by case basis. We strive to sell our products as inexpensively as possible. If you find a competitor who is beating our price it is often the case that they are simply blowing the item out. Please email us with our part number and a link to our competitor's site. We will respond within a day or two to let you know if we can match their price.

I am interested in buying a large quantity of a particular item. Do you offer bulk discounts?
Sometimes. Please email us with the part number and quantity you are interested in.

I live outside the USA, how do I place an order?
We prefer that you do this online using our shopping cart. Please select your destination country from the pop-up menu on the shopping cart. Then select "International Airmail" or "International Express Shipping" from the shipping method menu. Lastly, select "Update Cart" to see an estimate on shipping. This price is usually the price we will charge. If the price will be higher we will email you prior to processing your order.

I placed an order recently and wish to add to it. Is this possible?
Usually. If your order shows up as "new" in your account page it can still be changed at will. Give us a call or email us.

I placed an order recently and need to cancel it. How do I do this?
We will try our best. If your order shows up as "new" in your account page it can still be changed or canceled with no penalty. Give us a call during business hours or email us. If the order is listed as "being processed" that might mean the items are already on the way to us from the supplier's warehouse. If this is the case the canceled items may be subject to a 15% restocking fee as we do not return them to our supplier. Please give us a call as soon as possible and we will try to avoid this for you. The restocking fee will not be used if you notify us within 12 hours of order placement.

I see two different charges for the same order on my credit card. What happened?
This can happen if we authorize your order and then you call and change something. When this happens we have to re-authorize it for a different amount. With some banks this might appear to be a duplicate charge. However, only the most up-to-date charge will be transferred out of your account. The initial charge will reset itself after a certain time period.

Shipping Questions


When will my order ship?
The items we sell are located in an out of state warehouse. Items must come from this warehouse before we ship them to you. We receive shipments daily and turn them around to the end customer on the same day. The lag time is about one or two business days. For example if your order is placed on a Tuesday, it should ship on Thursday.

Can my order be shipped via other methods?
Our standard shipping method for domestic orders is UPS Ground. We use USPS Airmail for most International Orders. If you would like your order shipped by another method please email or call us. We can ship via UPS Three Day, Two Day, or Overnight. We can also ship via USPS Priority.

My tracking number doesn't seem to work. Is it invalid?
Please allow up to 24 hours for UPS tracking numbers to become usable. If you have waited this long and there is still a problem, please call or email us.

How much will shipping cost if I live outside the USA?
You can calculate this using our website's shopping cart. Please select your destination country from the pop-up menu on the shopping cart. Then select "International Airmail" or "International Express Shipping" from the shipping method menu. Lastly, select "Update Cart" to see an estimate on shipping. This price is usually the price we will charge. If the price will be higher we will email you prior to processing your order.

As of December 2007 we are pleased to offer express shipping methods for International customers. To access this, select "International Express Shipping" on the shopping cart. These packages will be sent either USPS Global Express or UPS Worldwide Express, depending on which is more appropriate for your package. These deliveries generally take less than one week.

Can you ship to an APO/military address?
Yes! Just select "UPS Ground" as your shipping method. It will automatically be sent via USPS Priority Mail, and usually at the same price as quoted in the shopping cart.

Can you ship to a PO Box?
Yes! Just select "UPS Ground" as your shipping method. It will automatically be sent via USPS Priority Mail, and usually at the same price as quoted in the shopping cart.

I placed my order several weeks ago and I live in a foreign country. Is my package lost?
International airmail takes 2-4 weeks to be delivered to most countries. Most of the delay is at your country's customs office. Occasionally it can take 5-6 weeks. If you have still not received your package after this time let us know.

Post-Sale and Return Questions

This item is not what I expected. How can I return it?
Please give us a call to request a Return Authorization number. This number (RA#) must be written on the outside of all returned packages. A 15% restocking fee is applied to all returns and exchanges.

I returned an item recently. When will I receive credit?
We process credits in the order that they were received. It usually takes 1-2 weeks before the credit is processed.

I purchased an item and it is now failing. How do I get it repaired/replaced?
This depends on who the manufacturer is, when you bought it, and what the problem is. Feel free to call or email us for advice. Usually we will direct you to the manufacturer's customer service, although occasionally we will have you send the item back to us.

More Testimonials...
Winter tuneup special!

Bring your bike in before March to get a full overhaul at the price of a tune-up, and we'll store the bike til Spring!

More Shop News...